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ArcServe failing to connect to Tape Library Error status offline

Having done some more testing, I have come up with the following findings: 1. Install Windows SP2 and that's when things start going missing disk devices not listed, tape drives connected to USB? CA sent me 3 replacement DLLs changer. Ensure that the latest firmware is installed for the device. Uninstall any third-party applications that control the tape device. If you arcserve tape drive troubleshooting a Tape Library device:. Ensure that Microsoft default drivers are installed for Medium Changer.

Detect and uninstall any orphaned devices. Verify that the device is officially supported. Verify that the inquiry string matches the HCL.

How to Configure the NAS servers, tape drives, or tape library units with NAS Option?

Verify that the connection method that is used to connect the device to the server is supported. You can then apply the Library Quick Initialization option after troubleshooting has been completed. Properties Article Created Date. Arcserve tape drive New Tape Device and enter the tape device information. The information entered on this dialog is typically a logical device name that represents the tape device or tape library unit.

Choose the Quick Start menu, choose Back upand then choose Destination tap. Open the context right-click menu for each new tape and choose Inventory. Open the context right-click menu for each new tape and choose Format. Each tape's barcode now appears in your Storage Gateway console, and each tape is ready to use. The tape library is over 5 years old and Dell will not extend the warrantee however they have run a complete service and diagnostics, upgraded all the latest firmware and drivers and were unable to find any faults or errors. At present Arcserve is showing deivce offline and Arcserve tape drive cannot run the backup.

I am going around in arcserve tape drive restating each device without being able to resolve at the root cause. Any ideas would be appriciated. Overall: Level 1.


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Wow, that sounds bad, is the tape drive under support? If you've still got the same problem I'd suggest a new arcserve tape drive of tapes I guess. Sign up to join this community.

Product Area. Vendor Listing :. Last Modified By.

Last Published Date. Tape Libraries.

Arcserve Backup

Virtual Tape Libraries. BDT Certified Devices. With Arcserve Backup, organizations have access to easy-to-use tools that reduce arcserve tape drive time, and innovative technology that makes data protection simple.Tape based backup devices are not displaying in CA ARCserve.

Other issues may include tape drives or tape libraries that are offline, tape. Arcserve tape drive you start or stop and restart the Tape Engine, Arcserve Backup From Device Configuration Welcome dialog, select Tape Library and click Next.

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